FAQ
Q: Where is The Vinayaka available?
A: The Vinayaka services the Greater Toronto Area (GTA) with a recommended pick-up service due to the fragile nature of our eco-friendly Ganesha idols. We also deliver across Canada and the US, with shipping charges calculated based on your address.
Q: Are the Ganesha idols eco-friendly?
A: Absolutely. Our idols are crafted from soil or recycled materials from the printing industry, and designed for easy immersion at home.
Q: Do the idols come with Pooja Samagri?
A: Yes, each idol comes with Pooja Samagri as a limited-time offer for our early customers. Availability may vary, so please check our offers regularly.
Q: Can we immerse the idols at home?
A: Yes, immersing the idols is simple and can be done at home using a large bucket or tub.
Q: Can I order a custom-designed Ganesha idol?
A: Currently, we offer a variety of pre-designed idols. For custom designs, please contact us directly to discuss the possibilities and any additional costs involved.
Q: How long will delivery take?
A: Delivery times vary by location. For GTA, expect 1-3 business days. For other parts of Canada and the US, please allow 5-10 business days. We will provide a tracking number for your convenience.
Q: How should I handle and unpack my eco-friendly Ganesha idol?
A: Your idol will be securely packed. We recommend carefully unpacking it on a stable surface. Also, make sure to record an unboxing video and share it with us along with your reviews.
Q: What is your return policy?
A: Given the fragile nature of our eco-friendly idols, all sales are final. However, if your idol arrives damaged, please contact us within 24 hours of receipt for a replacement or refund process. An unboxing video is required for any kind of replacement or refund.
