Refund Policy

At The Vinayaka, we are dedicated to providing you with eco-friendly idols of Lord Ganesha that meet the highest standards of quality and craftsmanship. Our idols, made from soil and designed to dissolve in water, are a symbol of our commitment to sustainability and reverence for tradition.

Cancellation:
If you wish to cancel an order for any reason, please contact us at contact@thevinayaka.ca within 24 hours of placing your order, and we will be happy to assist you with the cancellation process.

In-Person Pickup Policy:
For orders that are collected in person from our representative, please note that there is no return or exchange facility available.

Delivery Policy:
While we strive to ensure the safe transportation of your idol, we understand that accidents can happen. In the unlikely event that your idol arrives damaged during delivery, we take full responsibility for the issue. Simply provide us with a video showing the unboxing process, and we will promptly issue a full refund. Your satisfaction is our top priority, and we are committed to making things right for you.

Customer Satisfaction Guarantee:
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your idol, please reach out to us, and we will do everything we can to address your concerns and ensure your satisfaction.

Contact Us:
If you have any questions about our refund policy or need assistance with your order, our friendly and knowledgeable customer service team is here to help. Please don't hesitate to contact us at contact@thevinayaka.ca or call us at +1 437 868 1205. Your feedback is invaluable to us, and we welcome the opportunity to assist you in any way we can.

Thank you for choosing The Vinayaka for your eco-friendly Lord Ganesha idols. We appreciate your support and look forward to serving you!